At Ines Renders, we are committed to ensuring your satisfaction with every purchase. Please read our Returns & Refund Policy carefully to understand how we handle returns, exchanges, and refunds.
1. Eligibility for Returns
- Products must be returned in their original condition, unused, and with all original packaging, tags, and accessories.
- Returns must be initiated within 7 days of delivery.
- Products damaged due to misuse or negligence are not eligible for return.
2. Return Process
- To request a return, please contact us at [email protected] with your order details and reason for the return.
- Our team will guide you through the return process and provide instructions for sending the product back.
3. Refunds
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Please allow 5–7 business days for the return inspection and approval process.
4. Exchanges
- Exchanges for a different product or replacement can be requested during the return process, subject to product availability.
- Shipping costs for exchanges may apply.
5. Non-Returnable Items
- Any product that is personalized, customized, or sold as final sale is not eligible for return or refund.
6. Contact Information
For any questions regarding returns or refunds, please contact us at [email protected]. Our team will assist you promptly.